Video transcript
Our multi-channel, high service business model, superior logistics and access to a global network of companies, offer customers a truly unique value proposition.
As we continue to strengthen our offering and execute flawlessly on our strategy to ensure that our customers have access to the right mix of products at the right time, we are targeting sustainable and profitable growth by focusing on the following three areas:
- Targeting growth in the electronic design engineering, or EDE, customer segment;
- Increasing business via the web; and
- Internationalising our business model.
While our strategy is largely focused on the EDE customer segment, our highly profitable maintenance, repair and operations, or MRO, segment and our Industrial Products Division continue to meet customers’ needs globally.
The high service electronic distribution marketplace in which we participate is worth an estimated £15 billion and although highly fragmented, there are few other companies that offer customers the breadth and depth of products that we do. With next day delivery to many cities around the world, well developed websites, and local distribution facilities, our companies are providing a service that really sets us apart from our competition.
Customers are the heart of our business and through ongoing and open dialogue with them, we are able to constantly evaluate their needs and adjust our inventories and operations to ensure that we have what they want, when they want it.
In a world that is faster than ever before, this is essential to our success – and theirs.